I feel in a talkative mood today, so here I am again. I want to tell you the story of one of my friends who lives in South Africa (beautiful country!!!). She took a flight from a major airport down there to London. Here is the story of her difficult flight:
Her plane took off at 9 pm, as scheduled. After two hours in the air, the pilot advised the passengers that they
would be returning to [South Africa] due to unidentified baggage in the flight hold. The flight duly returned and did not depart again until approx 12.00 pm. Consequently, the flight only arrived in London some 5 hrs later than expected, but also had been diverted to land at
a different airport. Because of this delay, my friend could not connect to her final destination on the scheduled flight. She had to purchase another flight. She wrote to the company to ask them to reimburse this additional ticket. I hope this will work, because, if it is true that security is the matter of everyone, there has been a major flaw in the security checking in the South African airport, for which the company (I believe) should feel responsible.
Besides, how did the pilot found out about the unidentified baggage? Do companies have salves in the baggage compartment that check the loading en route? Maybe trained dogs could do the job, who knows...
Good luck my friend, Tara-George is with you.